DELIVERY AT PICKUP CTT POINT
Valid for orders delivered at home or picked up at a Pickup CTT point.
• Go to the customer area, select ' My Returns' and then 'Add new return Form'. Select the item(s) you want to return.
• Select the 'CTT Pickup Point' option and follow the steps.
• Place the item(s) and invoice in the original packaging.
• Make sure the package is properly closed.
• Glue the CTT label, attached to your order, on top of the previous one.
• Go to the nearest 'Pickup CTT' point and deliver your package.

DELIVERY AT A STORE QUEBRAMAR
Valid for orders picked up at a store, with the exception of the following stores: Azores, Fátima, Figueira da Foz, Guarda, Madeira, Nazaré, Portalegre, Santa Cruz, Santarém, Torres Novas, Torres Vedras and Tomar.
• Go to the customer area, select ' My Returns' and then 'Add new return Form'. Select the item(s) you want to return.
• Delivered at a Quebramar store.
Upon receipt of the item(s) in our warehouses, we will proceed to the validation of your order and the consequent refund of the money using the same payment method used.
You can monitor the status of your return request at any time in your Client Area.

DELIVERY AT PICKUP CTT POINT
Valid for orders delivered at home or picked up at a Pickup CTT point.
• Go to the customer area, select ' My Returns' and then 'Add new return Form'. Select the item(s) you want to return.
• Select the 'CTT Pickup Point' option and follow the steps.
• Place the item(s) and invoice in the original packaging.
• Make sure the package is properly closed.
• Glue the CTT label, attached to your order, on top of the previous one.
• Go to the nearest 'Pickup CTT' point and deliver your package.

Add a new Return under "My Returns" in the client area and follow the steps.
Place your item in the original packaging, with the respective price tags, without any trace of use, and the respective invoice. If the item(s) returned is (are) of reduced size, adapt a proportional packaging.

Please contact our customer service to arrange collection of your return by e-mailing apoiocliente@quebramar.com

The Quebramar takes on the TNT shipping costs (in case of return and initial exchange) and is not responsible for the non-delivery of the item to choose other means of transport than TNT.
Upon receipt by us, we will deal with it within one week on average (the period is extended for promotions/sales/Christmas or out of stocks). In cases of returns, the value of postage will not be credited and you will be refunded the amount by the same method of payment. Refunds on returns are made only to the account/card involved in the purchase. Please note that the return via credit card / bank transfer can take up to 10 days, depending on their processing banks.

** Countries not subject to taxes, customs duties and taxes levied in the destination country (import taxes), or with different tax and customs policies from most EU countries.

Add a new Return under "My Returns" in the client area and follow the steps.

Place your item in the original packaging, with the respective price tags, without any trace of use, and the respective invoice. If the item(s) returned is (are) of reduced size, adapt a proportional packaging.
Please contact our customer service to arrange collection of your return by e-mailing apoiocliente@quebramar.com

The Quebramar takes on the TNT shipping costs (in case of return and initial exchange) and is not responsible for the non-delivery of the item to choose other means of transport than TNT.
Upon receipt by us, we will deal with it within one week on average (the period is extended for promotions/sales/Christmas or out of stocks). In cases of returns, the value of postage will not be credited and you will be refunded the amount by the same method of payment. Refunds on returns are made only to the account/card involved in the purchase. Please note that the return via credit card / bank transfer can take up to 10 days, depending on their processing banks.